Please read carefully the various terms and conditions of use of this site before browsing its pages. By accessing this site, you accept these terms and conditions without reserve.

Terms of use :

This site (https://neutralwallart.com/) is offered in different web languages (HTML, HTML5, Javascript, CSS, etc. …) for a better comfort of use and a more pleasant graphics, we recommend that you use modern browsers such as Internet Explorer, Safari, Firefox, Google Chrome, etc. … The Neutral® team uses all the means at its disposal to ensure reliable information and a reliable update of its websites. However, errors or omissions may occur. The user must therefore ensure the accuracy of information and report any changes to the site that he considers useful. 

Neutral® is in no way responsible for the use made of this information, and any direct or indirect damage that may result.

Cookies :

The site https://neutralwallart.com/ may ask you to accept cookies for statistical purposes and display. A cookie is a piece of information placed on your hard drive by the server of the site you are visiting. It contains several pieces of data that are stored on your computer in a simple text file that a server accesses to read and record information. Some parts of this site cannot be functional without the acceptance of cookies.


The https://neutralwallart.com/ website may provide links to other websites or other resources available on the Internet. Neutral® has no means to control the sites connected to its websites. Neutral® is not responsible for the availability of such sites and external sources, nor does it guarantee it. Neutral® can not be held responsible for any damage of any kind resulting from the content of these sites or external sources, including information, products or services they offer, or any use that can be made of these elements. The risks associated with this use are fully incumbent on the Internet user, who must comply with their conditions of use. Users, subscribers and visitors to the websites of may not set up a hyperlink to this site without the express permission of Neutral®. In the event that a user or visitor wishes to set up a hyperlink to one of the websites of Neutral®, it is up to him to send an email accessible on the site to formulate his request for the establishment of a hyperlink. Neutral® reserves the right to accept or refuse a hyperlink without having to justify its decision.

Services provided :

All activities of our company and its information are presented on our website https://neutralwallart.com/. Neutral® strives to provide on the site https://neutralwallart.com/ information as accurate as possible. The information on the site is not exhaustive and the photos are not contractual. They are subject to changes that have been made since they were put online. Furthermore, all information on the site is given as an indication, and is likely to change or evolve without notice.

Contractual limitation on data:

The information contained on this site is as accurate as possible and the site is updated at various times of the year, but may contain inaccuracies or omissions. If you notice a gap, error or what appears to be a malfunction, please report it by email to support@neutral-wall-art.com describing the problem as precisely as possible (page causing the problem, type of computer and browser used, etc.). Any content downloaded is done at the user’s own risk and under his sole responsibility. As a result, we cannot be held responsible for any damage to the user’s computer or for any loss of data resulting from the download. Furthermore, the user of the site undertakes to access the site using recent, virus-free equipment and with an up-to-date browser. The hypertext links set up within the framework of this website to other resources on the Internet network can not engage the responsibility of Neutral®.

Intellectual Property :

All content on the site https://neutralwallart.com/ including, but not limited to, graphics, images, text, videos, animations, sounds, logos, gifs and icons and their formatting are the exclusive property of the company Neutral ® with the exception of trademarks, logos or content belonging to other companies or partners authors. Any reproduction, distribution, modification, adaptation, retransmission or publication, even partial, of these various elements is strictly prohibited without our express written consent. This representation or reproduction, by any means whatsoever, constitutes a punishable infringement. Failure to comply with this prohibition constitutes an infringement that may incur the civil and criminal liability of the infringer. In addition, the owners of the copied Content may take legal action against you.


The present conditions of the site https://neutralwallart.com/ are governed by French law and any dispute or litigation which could arise from the interpretation or execution of these will be the exclusive competence of the courts of which depends the registered office of the company. The reference language for the settlement of any disputes is French.

Personal data:

In general, you are not required to provide us with your personal data when you visit our website.



The present general terms and conditions of sale apply to all sales concluded through the website https://neutralwallart.com/


The automatic recording systems are considered proof of the nature and content of the order. Neutral® confirms the acceptance of its order to the customer at the e-mail address that it has provided. The sale will be concluded from the validation by Neutral® of the payment of the order that is the date of validation of payment for orders paid online by credit card or the date of receipt of payment by check. Neutral ® reserves in any case the right to refuse or cancel any order from a customer with whom there is a dispute over payment of a previous order.


As long as our offers and their prices are visible on the site, they are valid. The availability indicated at the time of consultation of the site by the customer remains dependent on the state of stock at Neutral® and of course at suppliers.

To create our showcase and our sales catalogue, we work with databases, enriched with information provided by our suppliers. This database contains more than a hundred articles, not all of which are stored in our reserves and our offer is therefore conditional on the availability of the articles at the suppliers.

Only if an article is permanently out of stock with our suppliers will it be removed from our offer. In other cases, a new order is possible within a certain period of time.

When an ordered product is unavailable, the customer is informed by e-mail or on the invoice of the products shipped in the case of an order of several articles.

Deadline for delivery of the order: when the order is placed and on the order acknowledgement, a delivery deadline is communicated to customers. It is calculated by adding the availability time of the longest product to the delivery time of the mode of transport selected by the customer.
From the placing of the order, to the dispatch of the latter, the customer has the possibility to cancel his order.

Particularities :

Pre-ordered articles: articles to be published are offered on the site https://neutralwallart.com/ as pre-orders. This reservation is made with the indication of a release date announced by the publisher at the time of opening the reservation phase. This release date may be changed at any time by the publisher who is solely responsible for the marketing of its product.

In all cases, Neutral® strives, from the date of final sale, to ship items to customers who have reserved, up to the stock provided by the publisher for the day of release.


The prices indicated in euros are deemed to be net, excluding shipping costs. This price includes the price of the products, the handling, packaging and storage costs of the products. They may be modified at any time without prior notice, it being understood that the articles will be invoiced on the basis in force when the order is registered. All orders are invoiced in £ and $. Any customs duties or local taxes are to be paid by the recipient.


Shipping costs include a contribution to the costs of preparation, packaging and postage. Please remember to group all your items on a single order. We will not be able to group two separate orders and you will be charged for each one.


You have several means of payment at your disposal offering a maximum of security guarantees. You can pay :

– By bank or private card (Visa, Eurocard/Mastercard) either directly on the site, in the payment form proposed during the ordering process (secure entry by SSL encryption), by entering the type of card, the number of your card with no spaces between the digits, the control number (located on the back of your card) as well as the validity date. 

You can choose between different payment methods and you can even benefit from credit card payment facilities.

The payment is made on the secure bank servers of our partners. This implies that no banking information concerning you transits via the site https://neutralwallart.com/

Payment by credit card is therefore perfectly secure; your order will be recorded and validated as soon as the bank accepts your payment.


We deliver to your home. The delivery time includes the time of preparation of the package plus the time of routing. Neutral® delivers worldwide. The buyer is notified by email of the various stages of the order: that of preparation and delivery.

The delivery time includes the preparation time and delivery by our carrier. The delivery time announced of 5 to 11 days is valid as of the reception by the purchaser of the email of the delivery of the order. The delivery time (announced by the carrier) does not commit Neutral® on a longer period.


The items supplied by https://neutralwallart.com/ are new and guaranteed against any defect. They are identical to those of traditional trade and come from all publishers and suppliers referenced.

If an item is defective or does not conform, the buyer has 15 working days from receipt of the items to request an exchange or a refund. If the fourteen (15) day period normally expires on a Saturday, Sunday or public holiday, it is extended to the next working day.

The customer must send back the new, unused, uninstalled articles in their entirety and in their original packaging, intact, accompanied by all possible accessories, instructions for use and documentation (in their original cellophane packaging imperatively and with the corresponding invoice). In such a situation, the buyer must send proof of the defect(s) to support@neutral-wall-art.com (description and photos attached).

In case of deterioration no longer allowing the sale of the product returned, Neutral® is entitled to refuse the return and return the order to the customer.

In case of exercise of the right of withdrawal, Neutral® is required to reimburse the sums paid by the customer, except for the cost of return, delivery insurance and restocking fee of 25%. The refund is due within a maximum of 14 days from the date of receipt of the package (s) returned.

You will be responsible for the return shipping costs.

In the case of a refund, we guarantee that it will be made within 14 days or less from the date of receipt of the returned package. No cash on delivery will be accepted, whatever the reason.


The transfer of ownership of the products to the benefit of the purchaser will only take place after full payment of the price by the latter, regardless of the delivery date of the said products. On the other hand, the transfer of the risks of loss and deterioration of the products will only take place after delivery and receipt of the said products by the purchaser.


Neutral® is producer and owner of all or part of the databases comprising this site. By accessing this site, the customer acknowledges that the data are legally protected, and is prohibited from extracting, reusing, storing, reproducing, representing or preserving, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or part qualitatively or quantitatively substantial, the content of the databases appearing on the site to which it accesses.


The descriptions of products in the databases of https://neutralwallart.com/ have been entered according to the information provided by the publishers. Neutral ® is not responsible for the content of works and can not be held liable to the buyer. Responsibility for Neutral® can not be sought in the event of a case of force majeure (strike, flood, fire …).

The products offered meet the French law in force. Neutral® disclaims any responsibility if the article delivered does not comply with the legislation of the country of delivery (censorship, prohibition of a title or an author …). Neutral® is not responsible for the content of sites on which hyperlinks can refer from its own site.


All clauses contained in these general conditions of sale, and all transactions of purchase and sale referred to therein, will be subject to French law.


The present general conditions of sale as well as the price lists are expressly approved and accepted by the purchaser, who declares and acknowledges having perfect knowledge of them, and thus renounces the right to take advantage of any contradictory document and, in particular, his own general conditions of purchase, the act of purchase implying acceptance of the present general conditions of sale.

These conditions are subject to change at any time without notice by Neutral – Updated general conditions of sale January 1, 2019.